Refund policy

Last Updated: August 11, 2026

At Kitchics, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 14-day return period, subject to the conditions below.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, you must contact Kitchics within the applicable return period and provide your order number and the reason for the return.

7-Day Opening Window

For kitchen appliances and other products that require inspection, customers have 7 days from delivery to open and inspect the package.

We strongly recommend inspecting your order as soon as it arrives and checking for any visible damage, missing parts, or defects.

Return Conditions

To be eligible for a return, the product should generally be:

  • Unused and in its original condition.

  • Returned with the original packaging and included accessories, manuals, and parts where applicable.

  • Free from damage caused by misuse, improper installation, accidents, or normal wear and tear.

Certain products may not be eligible for return due to their condition, use, or other applicable restrictions. Please contact us before sending an item back.

Damaged or Defective Items

If your appliance arrives damaged or defective, please contact us as soon as possible after delivery. We may request photographs, videos, or other information to help us assess the issue.

Please do not dispose of the original packaging until the issue has been reviewed.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Return Shipping

Unless the return is due to an item being damaged, defective, incorrect, or otherwise covered by Kitchics, the customer may be responsible for return shipping costs.

Return shipping instructions will be provided after your return request has been reviewed and approved.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will review the situation and determine the appropriate solution, which may include a replacement, exchange, repair, or refund where applicable.

How to Request a Return

To start a return, please contact Kitchics with:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos or other supporting information, if applicable

Do not send a product back without receiving return instructions from Kitchics.

Contact Us

If you have questions about a return or refund, please contact our customer support team. We’re happy to help you through the process.